Terms & Conditions

Your agreement with East Midlands Trains

This website is offered as a service to you, the customer, by us, East Midlands Trains (EAST MIDLANDS TRAINS) Limited. By using this website you agree to the Terms and Conditions set out below (terms). If you do not agree with these terms, you must not use this website.

These terms are intended by us to set out the whole agreement between us and you and any prior communications between us are not included in this agreement. We recommend that you read them carefully to protect your own interests. If you do not think they set out the whole agreement between you and us, please make sure you ask for these to be put in writing prior to making any transaction. In that way we can avoid any problems surrounding what you expect us to do.

We cannot accept any liability for any reliance placed by you on any statement or representation on this website, whether made by us or a third party, except to the extent a statement or representation on this website is made negligently by us.

About us

EAST MIDLANDS TRAINS Limited is a company registered in England (with company registration number 05340682). Our registered office is Prospect House, No 1 Prospect Place, Millennium Way, Pride Park, Derby, DE24 8HG.

You can contact our Customer Relations team by using the contact details supplied under "Contact us".

Copyright and use of the website

The copyright in the material contained in this website belongs to EAST MIDLANDS TRAINS, all rights reserved. Except solely for your own personal and non-commercial use, no part of this website may be copied, adapted, modified, distributed, transmitted, displayed, performed, reproduced or published without the prior written permission of EAST MIDLANDS TRAINS.

You warrant to EAST MIDLANDS TRAINS that you will not use this website for any purpose that is unlawful or prohibited by the terms, conditions and notices.

EAST MIDLANDS TRAINS may in its absolute discretion suspend, stop or end your access to the website.

Liability disclaimer

While EAST MIDLANDS TRAINS has taken every reasonable effort to ensure that the information contained within this website is correct, you should be aware that the information may be incomplete, inaccurate or may be out of date. Changes are periodically made to the information herein and EAST MIDLANDS TRAINS may make improvements and/or changes in this website at any time.

EAST MIDLANDS TRAINS makes no representations about the suitability of the information, products and services contained on this website for any purpose. EAST MIDLANDS TRAINS shall use reasonable care and skill in carrying out the services contained in this website.

Except in relation to liability for death or personal injury, for which liability cannot be limited, the liability of EAST MIDLANDS TRAINS for any loss arising out of the use of this website shall be limited to the total value of the transaction under which the claim arises for any one event or series of related events. Save as aforesaid and to the extent permitted by law, EAST MIDLANDS TRAINS shall not be liable for any loss of profit, loss of opportunity, loss of business, indirect, incidental, special, or consequential loss arising out of or in any way connected with the use of any of the information, products, and services on this website or otherwise arising out of the use of this website and all warranties, terms and conditions with regard to such information, products, and services, whether express or implied arising under statute or at common law or otherwise are hereby excluded.

Nothing contained herein shall prejudice your statutory rights as a consumer.

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